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Common questions about our services

Our FAQs contains an extensive list of our most frequently asked questions, however should you not find what you are looking for here, do not hesitate to get in touch.

Domain Names

what is a domain name?

A domain name is a unique and human-readable identifier that is used to locate a website on the internet. It is essentially the address of a website, which people can use to access it.

A domain name typically consists of two parts: the actual name (also known as the second-level domain) and the top-level domain (TLD), which indicates the type of organization or country associated with the website. For example, in the domain name “google.com,” “google” is the actual name and “.com” is the TLD. Other examples of TLDs include “.org,” “.net,” and “.edu” for organizations, “.gov” for government entities, and country-specific TLDs such as “.uk” for the United Kingdom and “.mu” for Mauritius.

Domain names can be purchased and registered through ddbhosting.net and renewed on an annual or multi-year basis.

How long does it take for my domain to be registered?

This depends on your method of payment, our system is automated and domain registrations are done in real-time if your chosen payment method is PayPal or Card orders. Bank Transfers, MCB Juice payments or cheques are done within 2 hours of when your payment has been cleared into our account.

Can I change a domain name after registration?

Domain names are registered in real-time unless if paid via a manual payment method (Bank Transfer, MCB Juice, Cheques). If you have not made your payment then it possible we may be able to change the name, if you have already made a payment and registration has already taken place then unfortunately your domain name cannot be changed.

Email Hosting

What is Email Hosting?

Email hosting refers to a service that enables individuals and businesses to create and use email accounts with their own custom domain name. Email hosting providers offer the necessary infrastructure and software to host email accounts and manage the associated email messages and attachments.

When you use email hosting, you can create an email address that is associated with your domain name, such as yourname@yourdomain.com. This provides a more professional and branded email address compared to using a generic email service, such as Gmail or Yahoo.

Email hosting typically includes features such as spam filtering, virus scanning, webmail access, email forwarding, autoresponders, and email storage. Depending on the hosting provider, additional features such as calendars, contacts, and file storage may also be available.

Overall, email hosting provides a reliable and secure way to manage and access your email, while also enhancing your brand image through the use of a custom domain name.

Shared Web Hosting

what is Shared Web Hosting?

Shared hosting is a type of web hosting service where multiple websites are hosted on a single server. This means that the resources of the server, such as CPU, memory, storage, and bandwidth, are shared among all the websites hosted on that server.

In a shared hosting environment, each website has its own unique domain name, but they share the same IP address and server resources. This type of hosting is typically the most affordable option for hosting a website, as the cost of the server is divided among multiple users.

However, since the resources of the server are shared, the performance of each website can be affected by the traffic and resource usage of other websites on the same server.

VPS Hosting

what is VPS Hosting?

VPS (Virtual Private Server) hosting is a type of web hosting service that uses virtualization technology to provide users with a dedicated virtual server within a larger physical server.

In VPS hosting, a physical server is partitioned into multiple virtual servers, each with its own operating system, storage, CPU, and memory resources. These virtual servers are isolated from each other, and the resources allocated to each VPS can be customised according to the user’s requirements.

VPS hosting is an excellent option for website owners who need more control over their hosting environment, have outgrown shared hosting, but don’t want to pay the high costs of dedicated hosting. With VPS hosting, users have root access to their virtual server, which allows them to install software, configure settings, and manage the server as if it were their own physical server. VPS hosting is suitable for medium to large-sized businesses, e-commerce sites, and high-traffic websites that require more resources and flexibility than shared hosting can provide. View DDBHOSTING VPS plans.

Managed WordPress Hosting

what is Managed WordPress Hosting?

Our Managed WordPress hosting is a specialised web hosting service that is optimised for running WordPress websites. It provides users with a hassle-free way to manage their WordPress website, as we take care of many of the technical aspects of website management.

With DDBHOSTING managed WordPress hosting, we offer features such as automatic updates of WordPress core, themes, and plugins. This ensures that your website remains secure and up-to-date with the latest features and functionality.

With DDBHOSTING Managed WordPress hosting also includes features such as automated backups, security monitoring, and caching. These features help to improve the performance and security of your website, while reducing the risk of downtime or data loss.

In addition, managed WordPress hosting often provides technical support from our experts who are knowledgeable about WordPress and can help resolve any issues that may arise. This can be especially beneficial for website owners who are not familiar with the technical aspects of running a website.

Overall, managed WordPress hosting can provide a convenient and reliable way to host and manage a WordPress website, while reducing the amount of time and effort required to maintain the site. However, it is be more expensive than traditional web hosting services due to the added features and specialised support.

SSL Certificates

What is an SSL certificate and why do I need one?

An SSL certificate is a digital certificate that encrypts data sent between a website and its visitors. It provides a secure connection between a website and its users, protecting sensitive information such as passwords, credit card details, and personal data from interception or theft.

There are several reasons why you may need an SSL certificate for your website:

Security: SSL certificates provide a secure, encrypted connection between your website and its visitors, preventing data theft and unauthorized access.

Trust: An SSL certificate helps to build trust with your website visitors by showing that you take security seriously and are committed to protecting their data.

SEO: Google uses SSL as a ranking factor in its search algorithm, so having an SSL certificate can help improve your website’s search engine rankings.

Compliance: If you handle sensitive data such as credit card details or personal information, you may be legally required to have an SSL certificate to comply with data protection regulations.

Overall, having an SSL certificate is essential for any website that collects sensitive information or wants to provide a secure browsing experience for its users.

30 day Money Back Guarantee

What's included and excluded?

DDBHOSTING offers a 30-day money-back guarantee to all new customers for web hosting, VPS hosting, and dedicated servers. This guarantee begins on the sign-up date and expires 30 days after. If you close your account within the 30-day period, we will refund the payment to the original payment method used during sign-up. However, please note that there are some exclusions. Refunds don’t include the fees for setup, labor, SSL certificates, and domain registration. Moreover, if your account is suspended or terminated due to violations in the terms of service, the 30-day money-back guarantee will be void.